When Yes/No field changes from Yes to No - Clear values selected in a list collector

[SMuir]

I have a Catalog Item with a Yes/No Field

If Yes is selected

The UI policy will show a List collector, allowing them to select more than one role. This references a custom table I created to store the values of the roles.

If the customer changes the question from Yes to No

The List collector does not clear the selected entries.

The script I am using is not working and I wondered if someone can give me some assistance?

Steps to Reproduce

1. Selected Related list > Catalog Client Scrips from the Catalog item form
2. Selected onChange
3. Selected Field sap_access_to_coe_ams { this is the Yes/No question}

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

          return;

    }

var sapAccessToCoe = g_form.getValue('sap_access_to_coe_ams');   //Create variable and get the current value

if (sapAccessToCoe == 'No '); {   //if If no has been selected for Sap access to Coe

g_form.setValue('sap_role_coe');   //This is the List collector field. To set Value to null

}

}

When I save this and then try the form the values are still showing and not clearing as I would expect it to.

[Chandu Telu]

HI Sarah

Please find the below link it may help you

https://www.servicenowguru.com/scripting/client-scripts-scripting/move-list-collector-options/

List collector Clear Option

Please provide your feedback appropriately (Like, Helpful, Endorse AND/OR Correct) to help community.

[Chandu Telu]

To clear List Collector values on change of a variable in SR.

Please provide your feedback appropriately (Like, Helpful, Endorse AND/OR Correct) to help community.

[Arindam Ghosh]

Similar Thread: To clear List Collector values on change of a variable in SR.

[SMuir]

Thanks for this,

I have a working script now but have another problem. If you can help?

Is there a way to add to the script to refresh the Available options.

Steps to reproduce

Created client script as follows

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

          return;

    }

var sapAccessToCoe = g_form.getValue('sap_access_to_coe_ams');   //Create a variable for the Yes No field

if (sapAccessToCoe == 'no'); {   //If the yest No question for COE AMS is No

var listCollectorName = 'sap_role_coe'; //Name of your list collector

var rightBucket = gel(listCollectorName + '_select_1');

var selectedOptions = rightBucket.options;

for(var i = 0; i < selectedOptions.length; i++){          

    //Check for the item to add here based on sys_id

    var value = selectedOptions[i].value;

        rightBucket.remove(value);

    }

}

}

1. Selected Try it
2. Selected Yes to Would you like to Add/Remove Permissions for COE/AMS?
3. The List collector appears (showing all options)
4. 
5. Move items from Available to Selected
6. 
7. Change the Question Would you like to Add/Remove Permissions for COE/AMS? To No
8. Change the Question Would you like to Add/Remove Permissions for COE/AMS? To Yes
9. The Available list has not refreshed to show all the items or clearing the selection properly. It still says Sap Access role needed at the bottom.
11.