Whenever I enter a value in a field called FTE for Face, I should see a field called Req to assign

[harivas]

Whenever I enter a value in a field called FTE for Face, I should see a field called Request to assign. Whenever I remove a value in FTE for face that field should be hide. I have done this through UI policy but whenever I enter a volume in FTE for face and click cursor to side only I see the field named Request to assign and whenever I remove the value and click cursor to side again the Request to assign field is hide. will be So without clicking cursor the side whenever I enter the value as one immediately I see the Request to assign field, it is in catalog item can anyone help me.

[Anil Lande]

Hi,

This is expected behaviour in ServiceNow. Until user enter data and move to next field or click outside of field the validation is applied.

[Amit Verma]

Hi @harivas 

This is an expected OOB behavior from ServiceNow On-Change Client Script. I could think of DOM Manipulation to achieve your requirement but that's not the recommended practice from ServiceNow. 

Also, the On-Change Client Script works well if the field switch is being done through tabs as well. Potentially, you can save some clicks by making use of tab key.

Thanks & Regards

Amit Verma