Notifications for ServiceNow Mobile are tightly integrated with the Now Platform's Notification Engine, but with a few mobile-specific layers for push delivery and formatting.
Here's how to locate, configure, and customize them:
Where Mobile Notifications Are Configured
1. System Notification (Platform Layer)
Navigate to:
System Notification > Email > Notifications
Or: System Notification > Push Notifications
These are standard notifications used across both web and mobile, depending on their delivery method and conditions.
Key Mobile-Specific Notification Configuration
2. Mobile Push Notifications
Go to Now Mobile > Notifications > Push Notifications
Table: sys_push_notif_message
This is where push notifications sent specifically to the Now Mobile / Agent Mobile apps are managed.
3. Notification Channels
Mobile push notifications are sent through notification channels, which tie to the specific app the user is on.
Navigate to:
System Notification > Channels > Notification Channels
Look for: Now Mobile, ServiceNow Agent, or custom apps
These define how the push is routed (which app, and to what type of user)
4. Mobile Notification Templates
If you're customizing the format of the notification shown on mobile, go to:
System Notification > Push > Push Notification Messages
You can edit the Title, Message, and deep link action (e.g., open a specific screen in the mobile app)
Use variables like ${number}, ${short_description}, etc., to personalize content.
5. Enable and Test Push Delivery
To ensure push notifications are received:
Make sure the user has logged into the mobile app and has push enabled on their device.
A Push Token will be registered on the user record.
Check Push Notification Logs under:
System Logs > Push Notification Logs
To confirm if messages are being sent and delivered.
Here are official docs to help:
