Where can I find 'com.glide.email.max_body_bytes' in System Properties?

[CharlesR1]

Hello All,

We are having some problems with our inbound email actions - some of the emails received are going to junk because they are too large - example error states:

"Email set to received-ignored because its size exceeds the value set in com.glide.email.max_body_bytes.   539 character(s) were truncated from the body field."

Does anyone know where I can find (or why I can't find)   the 'com.glide.email.max_body_bytes' entry in sys_properties.list?

Thanks,

Charles

[rajmasurkar]

Hi Charles,

Enter 'sys_properties.list' in the navigation filter and hit Enter.

The list of available properties will be shown. You can search the desired property in it.

If you don't find it, you will need to create anew one.

Raj.

[CharlesR1]

Hi Raj,

Thanks for the reply - As I said, I can't find 'com.glide.email.max_body_bytes' in that list - it is not present.

I don't want to create it, as it is already present (somewhere!) and active, preventing the emails from being processed. I just need to find it so that I can amend the value.

Charles

[rajmasurkar]

Hi Charles,

If you are using standard email config i.e. SMTP and POP3 services by service now, then the max size is 25 Mb.

If you are using alternate email config i.e. SMTP server is your own, you can set the max size.

Raj

[Midhun1 · Accepted solution]

You have to add the property, by default the instance wont provide it.

Email Size Limits - ServiceNow Wiki