Where can I find 'com.glide.email.max_body_bytes' in System Properties?

[CharlesR1]

Hello All,

We are having some problems with our inbound email actions - some of the emails received are going to junk because they are too large - example error states:

"Email set to received-ignored because its size exceeds the value set in com.glide.email.max_body_bytes.   539 character(s) were truncated from the body field."

Does anyone know where I can find (or why I can't find)   the 'com.glide.email.max_body_bytes' entry in sys_properties.list?

Thanks,

Charles

[CharlesR1]

Thanks Midhun - yes this works once created and values are increased. I don't understand how the system is referencing a system property that doesn't exist, but there you go..!

[collfit]

Hi All,

After adding this property "com.glide.email.max_body_bytes" and   set the type as Integer and the value as 31457280 . This property does not exist in our system . so i added it .

Also increased the size of this property "glide.email.inbound.max_total_attachment_size_bytes" from default = 18874368   (18MB) to the value of 31457280.

After doing this when i attach the attachment of 19.9MB it is giving error in my outlook :

This message wasn't delivered to anyone because it's too large. The limit is 25 MB. This message is 27 MB.

mta01.iad0.service-now.com gave this error:
SMTPSEND.OverAdvertisedSize; message size exceeds fixed maximum size

This message is larger than the size limit for messages. Please make it smaller and try sending it again.

Diagnostic information for administrators:

Generating server: MX20.dmz.genworth.net

gmicustsvc@service-now.com
mta01.iad0.service-now.com #550 5.3.4 SMTPSEND.OverAdvertisedSize; message size exceeds fixed maximum size ##rfc822;gmicustsvc@service-now.com

Original message headers:

we know it should be less than 25MB . Not sure how can i know what needs to be added ?

Please help me on this .