Where can I find docs for "sys_action"????

[DrewW]

I am trying to do some client scripting, specificly making some fields manditory when you close an Incident. I found a sample script in the Wiki but it does not work. The reason it does not work is because sys_action.value returns bbddb6bbc0a81823adf328cbbba or something like it and the script is looking for "incident_close". So I am looking for documentation of what sys_action is supposed to do, it properties and any methods it may have.

The Wiki is very lacking in this area.

[Ivan Martez]

If you want to make fields mandatory on close, you should use a UI Policy. These are much easier than scripting out the same process. Here is the link to the UI Policy wiki article.

http://wiki.service-now.com/index.php?title=Creating_a_UI_Policy

[DrewW]

Ok, well that is good to know.

I would still like to see some docs on sys_action, it looks usefull.

[Mark Stanger]

sys_action is just the action name of the UI action clicked. If there is no action name specified, then the sys_id of that UI action is used.

[DrewW]

And that is part of what I was trying to figuer out. Why I was getting bbddb6bbc0a81823adf328cbbba as a sys_action.value. Which is why I was looking for documentation on it.

Your post does help me resolve my immediate issue, thanks...