Where can I found and modify an info message on servicenow?

[jacc_99]

Hello,

on servicenow mobile application, when an user click on Follow button on an incident record It is shown:

I like this message, but I would like to remove the link on "Incident.INC...".

It is possible?

The script on Follow UI Action - Mobile is the same that the Follow on Live Feed UI Action. It is:

new GlideappLiveFeedUIAction().follow(current);

Greetings

[Michael Ritchie]

Unfortunately that message is hard coded in sever side java and it cannot be modified through configuration.  I would suggest opening an enhancement request in Hi.

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[jacc_99]

Hi Michael,

I was afraid that was it.

Thanks a lot for your help!

Greetings

Best regards

Jose

[bernyalvarado · Accepted solution]

If you know where the message is getting triggered, an alternative could be to clear the message right after is triggered and replace it with the one of your own. Now, you have to be aware that you're then taking ownership of the object to modified to make this happen... so you will need to think... is this throughly worth it? Is there a good business reason to remove that "Incident.INC..."

I believe the method i once read that could be used for something like this is gs.flushMessages(). 

Thanks,

Berny

[jacc_99]

Hi Berny,

gs.flushMessages() was my solution for that. With it I managed to rewrite the message without the link.

Thanks a lot for your help!

Greetings

Best regards

Jose