Where is it set that Resolution fields flash when ommitted.

[Jan Post2]

Hi,

OOTB, the fields resolution code (close_code) and resolution notes (close_notes) flash on the incident form when they have no content and you try to do a resolve action. Also the resolution notes field gets the focus.

From where is this happening? I would suspect a client script, but can't find it.

Regards

Jan

[Dr Atul G- LNG]

Hi @Jan Post2 

UI policy

[Jan Post2]

Hi Atul,

OOTB my dev instance has the following UI policies

And I set the client script you mentioned to inactive. Still the flash is there.

Regards

Jan

[Dr Atul G- LNG]

Hi @Jan Post2 

Out of the box, there are two places where the system makes the "Resolution code" and "Resolution notes" mandatory on incident resolution/closure:

1. A Data Policy "Make close info mandatory when resolved or closed".
2. A Client Script "(BP) Close Mandatory on Close or Resolve" that ensures that resolution code and resolution notes are mandatory onSubmit.