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Where is sysparm_id=basics defined?

Bravo-Golf-Golf
Tera Contributor

Where would I change the sysparm_id value that is set when I click the Help Sidebar -> User Guide. Some where it is set to 'basics' by default.

1 ACCEPTED SOLUTION

Marion de Groo1
Tera Guru

I don't think there is property where this is set. This is just the place to go to the user guide.

If you want to change the content of the user guide you can, see https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/concept/c_SystemUserGuide.html

Hope this helps? What would you like to achieve changing the parameter?

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8 REPLIES 8

Marion de Groo1
Tera Guru

I don't think there is property where this is set. This is just the place to go to the user guide.

If you want to change the content of the user guide you can, see https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/concept/c_SystemUserGuide.html

Hope this helps? What would you like to achieve changing the parameter?

Bravo-Golf-Golf
Tera Contributor

@Marion de Groot I'm ultimately trying to control access to help sections based on role.

In that case I would go for embedded help, that is displayed based on the user role. You can keep the user guide general (as it is) and create embedded content that is showed in the side bar / linked to in the side bar. 

See https://docs.servicenow.com/bundle/rome-platform-user-interface/page/build/help-guided-tours/concept...

This gets me closer to what client is asking for. Using embedded help I can provide link to specific help document/help section based on role.

The hang up now is that this also creates a path to 'User Guide / All Help' that shows the role-specific help to all users.

I realize this would have been the case, if I was able to control the sysparm_id value as well.

Any thoughts on how to conditionally show/hide help sections on 'User Guide / All Help' based on role?