Where is the URL of the survey in Service Portal?

[hanaphouse]

Where is the URL of the service portal for survey?

When I view survey URL, it only shows the non-service portal URL. Is there a way to get the survey URL equivalent in Service Portal?

[Allen Andreas · Accepted solution]

Hi,

You'd need to go to the properties for surveys within your instance and enable all surveys on the portal: Survey > Properties:

This would show you the link to that.

But basically it's:

/sp?id=take_survey&type_id=sys_id_of_survey

If you still want to have surveys in the back-end, then you can disable that property now knowing the url format for both sides of things.

My personal recommendation is to have all surveys done on the portal as that interface looks a lot better than the standard UI.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[hanaphouse]

Thanks. I will still keep the out of the box settings.

I will be modifying the take_survey widget in the service portal to accept a custom parameter and use that parameter as an answer to the survey question on survey load.

Would you know if that is possible?

/sp?id=take_survey&type_id=sys_id_of_survey&satisfaction=5

Survey Question:

#1 - Level of Satisfaction (1-5)

Answer on load: 5

#2 - Comments

Answer on load: Empty. Editable.

[Allen Andreas]

Hello,

This system property is out of box...

Anyways, please explain your full requirements here else you should be posting another question. This thread was not about that initially and did not speak of using a URL parameter to fill in the survey...if there is more to all this, then please ask it all upfront. I think you know that? Haha.

I've answered your initial question.

Please mark above reply as Correct, if applicable. Thanks!