Which tables or classes have CI criticality?

Rommel Baduy
Tera Contributor

Hello

 

Which tables or classes has a field for CI criticality?

I am trying to have a change or incident warning pop up when a CI is critical but I know this field is not available in very class OOTB. I would like to know which classes have that available as an option to implement then a business rule to flag critical CI that may affect some of the services.

Thanks

Rommel

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @Rommel Baduy 

 

I tried to see CMDB tables, but agree critically is not available base / core tables.  What i can suggest you need to check the major classes first and then you can use that.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Hi Atul,

I started checking and it seems only available in Business Service table.

The solution didn't really work as here are too many classes.

Thanks