Why are newlines not shown in work notes?

[peterraeves]

When newlines are entered through the import set api, they do not show on the incident. Any idea why?

[peterraeves · Accepted solution]

It seems the reason was the '[code]' tags. I automatically add those tags for incoming work notes, as we can never know what the customers send to us. In case they send html, it would be rendered correctly. But it seems, now it is messing with the basic newlines...

We have to think about how to solve this, but at least we know the reason now . Code tags remove the basic new line characters...