Why choice options are not visible under a field when Saving the record in draft?

Ankita Kolhe
Tera Contributor

Hi Community,

 

I'm experiencing weird behaviour of a choice type field. The field choice options disappears when user clicks on 'Save as draft' .Otherwise, the options are visible everytime.

 

Before clicking on 'Save as Draft' UI Action:

AnkitaKolhe_1-1745992376537.png

 

Before clicking on 'Save as Draft' UI Action:

AnkitaKolhe_0-1745992281801.png

 

Save as Draft UI Action:

AnkitaKolhe_2-1745992452762.png

 

Please note that there is no scripting controlling the choice options of this field.

Can anybody please help what could be the iissue?

 

Thanks,

Ankita

 

1 ACCEPTED SOLUTION

@Ankita Kolhe 

I could see that it's a list type field and is it bringing in choices from some table's field?

What happens when you manually save without the button?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

Hi @Ankur Bawiskar ,

No BR is clearing the field value. The field is custom one.

Other List type field is working fine except this one.

 

Thanks,

Ankita

@Ankita Kolhe 

I could see that it's a list type field and is it bringing in choices from some table's field?

What happens when you manually save without the button?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader