Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Why Companies Use ServiceNow – Detailed, Simple & Clear Explanation

VaishnaviK43271
Tera Contributor

4 hours ago

1. What is ServiceNow?

ServiceNow is a cloud-based platform that helps companies manage and automate their daily work.
It brings all services—IT, HR, Finance, Facilities, Security—into one single place.

You can think of it like a central workplace where:

  • Employees raise requests

  • Teams resolve issues

  • Managers monitor progress

  • Everything is tracked automatically

Instead of emails, Excel sheets, or multiple tools, ServiceNow provides one platform where everything is organized.

 

2. Why Companies Use ServiceNow?

Companies choose ServiceNow because it makes work faster, simpler, and error-free.
Here are the detailed reasons:

 

A. One Platform for Entire Organization

Without ServiceNow, companies use many tools:

  • One tool for IT tickets

  • One for HR

  • One for approvals

  • One for assets

This creates confusion.

ServiceNow removes this problem by offering a single unified system.

All departments can work together using:

  • Incident Management

  • Request Management

  • HR Services

  • Asset Management

  • Change Management

  • Security Operations

This improves coordination and visibility.

 

B. Automation Reduces Manual Effort

ServiceNow can automate tasks like:

  • Ticket assignment

  • Sending email updates

  • Approvals

  • Escalations

  • Priority calculation

  • Notifications

For example:
When a user raises a ticket → ServiceNow automatically assigns it to the correct team based on rules.

This saves time and reduces human errors.

 

C. Better User Experience

Employees can use the Service Portal to:

  • Request services

  • Check status

  • Search knowledge articles

  • Report issues

  • Get chat support

The interface is clean and easy to use even for non-technical people.

 

D. Real-Time Tracking of Everything

Managers can instantly see:

  • How many issues are open

  • How long items are waiting

  • Which team is overloaded

  • Trends and analytics

Dashboards and reports help companies make data-based decisions.

 

E. Integrates With Any System

ServiceNow can connect with:

  • Email

  • Active Directory

  • SAP

  • Jira

  • Microsoft Teams

  • Slack

  • AWS / Azure

  • HR systems

This allows companies to keep different systems but work smoothly using ServiceNow as the central hub.

 

F. Improves Productivity of Teams

ServiceNow helps teams work faster because:

  • Work is automated

  • No duplicate tasks

  • Clear assignments

  • Easy communication

  • Everything is stored in one place

Teams spend less time searching for information and more time solving problems.

3. Real-Time Scenario (Detailed Example)

Scenario:

An employee wants to request a new laptop.

 

❌ Without ServiceNow:

  1. Employee sends email to IT

  2. IT asks for details

  3. IT asks manager for approval

  4. Manager delays response

  5. IT forwards email to procurement

  6. No tracking, no automatic reminders

  7. Delivery gets delayed

This creates confusion and frustration.

 

✔️ With ServiceNow:

  1. Employee opens the Service Portal

  2. Selects “Request New Laptop”

  3. Form auto-fills user data

  4. Manager receives instant approval notification

  5. After approval, task goes to IT

  6. Procurement automatically gets notified

  7. Employee tracks the request like Amazon delivery

  8. Laptop is delivered faster

Everything is automated, trackable, and efficient.

4. Benefits of ServiceNow (In Detail)

1. Faster Service Delivery

Automations save hours of manual work.

 

2. Better Communication

Teams collaborate inside one platform.

 

3. Transparency

Everyone can see the status of work, no confusion.

 

4. Higher Productivity

Employees waste less time waiting for responses.

 

5. Cost Savings

Less manual effort → fewer mistakes → higher efficiency.

 

6. Powerful Reporting & Dashboards

Leaders get real-time insights and can make faster decisions.

 

7. Easy to Scale

Whether a company has 50 employees or 50,000, ServiceNow grows with it.

 

5. Conclusion

Companies use ServiceNow because it brings speed, automation, and clarity to their work. It makes services easier for employees and processes smoother for teams. Whether it’s IT, HR, security, or any workflow, ServiceNow helps organizations deliver better service and operate more efficiently.

It is trusted worldwide because it simplifies work, improves productivity, and provides complete visibility into business operations.

 

#ServiceNow #WhyServiceNow #ServiceNowPlatform #ITSM #WorkflowAutomation

0 Helpfuls
  • 95 Views
1 REPLY 1

Its_Azar
Tera Guru
Tera Guru

2 hours ago

Good one @VaishnaviK43271 

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,

Mohamed Azarudeen Z

Developer @ KPMG

0 Helpfuls