why i cant edit the flow 'Auto Close Resolved Cases' ?

[Alon Grod]

Hi, im admin user but i cant edit this flow, why?

[Dr Atul G- LNG · Accepted solution]

Hi @Alon Grod 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2659952

Resolution

This is expected behavior. OOB flows that are read-only cannot be reactivated or modified by standard admin users. Only users with the Maint role can activate OOB read-only flows. 

• If customization is required, create a copy of the OOB flow.
• The copied flow can be activated and edited as needed.
• Continue using the copied version for any changes or customizations.

1. Understand that OOB change flows are read-only by default.
2. Admin users cannot reactivate these read-only flows.
3. To make modifications or activate a flow, create a copy and use the copied version moving forward.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1279744

[Tanushree Maiti]

Did you go through the guided set up , as per documentation :

Configure auto close resolved cases • Zurich Customer Service Management • Docs | ServiceNow

Mentioned Flow is readOnly oob.

[Ankur Bawiskar]

@Alon Grod 

OOTB that flow is not activated

I am admin and I am able to Activate that.

What was your concern?

[HamedTahaH]

Hi,

If you are unable to edit the "Auto Close Resolved Cases" flow, please check the following:

1. This might be a system (OOB) flow and could be protected.
2. Verify if the flow is read-only.
3. Check your roles – you need:
- flow_designer
- admin

4. If it is a protected system flow, you cannot edit it directly.
Instead, you should:
- Open the flow
- Click "Create a Copy"
- Modify the copied version
- Activate the new flow

5. Also ensure the application scope allows editing.

Let me know if this helps.
Please mark helpful if resolved.

Thanks