Why in virtual agent designer i can see this error?

[Utkarsha]

Hello All,

I have duplicated the search fallback topic in VA designer...and modified the contextual search kb base script to reflect kb articles from particular knowledge base,....but when I am testing I can see error message instead of KB articles suggestions--Could anyone figure out what might be the mistake here?

Thank you

 

[shubhamdubey]

@Utkarsha  

Please check below link this has a similar issue.

https://www.servicenow.com/community/virtual-agent-nlu-forum/virtual-agent-how-to-fix-quot-search-kn...

[chetanb]

Hello @Utkarsha  

This is because the topic Block "Run AI Search" only performs the search and returns the results; it does not display anything. Use "AI SEARCH" topic block to get the results displayed in the chatbot.

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.

Regards,

CB

[ujjwala_678]

Hello @chetanb ,

Can you please tell me how to do that?

Thank you