Virtual Agent : How to fix "Search Knowledge Base' topic error

[Akhil Pendem]

Hello,

I'm working on adding knowledge base articles as search results to a topic.
I opened OOB topic 'Search Knowledge Base' and clicked 'Preview', I received the following error.

This is the log I received:

The same OOB topic in my personal developer instance works just fine.

Thanks in Advance,

Akhil

[Pooja Devkar]

Hello Akhil,

Please refer below link, it will help you to solve your query.

https://community.servicenow.com/community?id=community_article&sys_id=2f25893adb4af7407d3e02d5ca961...

Please mark correct & helpful; if it's useful to you.

Thanks & Regards,

Pooja Devkar

DxSherpa Technologies Pvt. Ltd

[Susan Britt]

Do you have an active Search Context (i.e. ITSM VA Knowledge Search) that has an applicable Resource Configuration?  

[Akhil Pendem]

Yes, we do have the active search context.

[Muralidharan BS · Accepted solution]

HI Akhil Pendem,

Probably a scoping issue, I had similar issue, duplicate the "Search Knowledge Base" and open the Contextual Search script action. Go to line 7 and replace it. 

Original

var contextualSearch = new sn_itsm_va.VAContextualSearchUtil();

Replace with, 

var contextualSearch = new global.VAGlobalContextualSearchUtil();

This should fix the issue. 

Kindly mark my response correct and helpful if my suggestion resolved your query,

Thanks

Murali