Why is LDAP failing to set managers?

[Stephen W_]

users are imported correctly, have correct source value etc. and I do not have a map for the manager field..

I have added correct code to transform map and have expanded all relevant fields to 255 characters and validated their data type.

I could script around this so easily.. but it should just work!

I threw some logging into LDAPUtils:

setManager: function(source, target) {
             var ge = source.getElement(this.manager);
             if (!ge || ge.isNil()){
                   return;
             }
             this._getLdapUserUpdate();
             var ldap = new GlideLDAPUserUpdate(); //what's the point of this.. never used..
             var mid =   this.ldapUserUpdate.getManagerValue(target, ge.toString());
             if (mid == null) {
                         gs.logWarning("mid is null. Manager: "+ge.toString(),"LDAPUtils");
                         gs.logWarning("mid is null. Source: "+source,"LDAPUtils");
                         return;
             }
             target.manager = mid;
       }
             target.manager = mid;
       },

The results are exactly as expected, not truncated, and matches another user's "source" field value..

mid is null. Source: [object GlideRecord]

mid is null. Manager: CN=Jimmy Hermo,OU=Users,OU=EXC,OU=CCRA,OU=CCR,DC=CCR,DC=local

Clearly it's calling the script include and not truncating.. so why is it not actually updating the user record?

Of course GlideLDAPUserUpdate source isn't described in the wiki/api.     Anyone have that somewhere?

Thanks!

[apjohn2]

Old thread but I need help w/ this.

Where do I find the "import/staging" table? What's it called, exactly? Where do I look for it? I can't seem to find anything other than the "u_x" fields that we're actually mapping. Since we're not actually mapping u_manager I don't know what table to pull up to look at how many characters it has set.

Thank you.

[apjohn2]

Of course right after I ask, that's when I find it.

In case anyone else can't figure this out, you have to look at all Tables (sys_db_object.list) and find your ldap_import table (look in the Name column, not the Label, which I guess may vary depending on your LDAP configuration).

Open that and you should see a "Max length" column where to change the characters as Chris Nick noted.

[P-Rudenko-SN]

Hi Steve,

Would you please let me know, what exactly have you changed to solve this problem? I'm facing the same issue with LDAP import now. I've change the source fields (manager) length to 255, still can't bring the manager from AD.

Thanks and regards,

Pavlo

[Dimitri Destin]

Hi All,

I was facing to the same problem.

To resolve this, please increase all fields that provide information about LDAP DN, Source to 200 or 255.

u_source

u_manager

dn

Check if the mapping to sys_user table can match (u_source may be to be increased)

Rgds,