Why is max_length not working?

ServiceNow Use6 · a month ago

Hi,

I have created max_length attibute to Description 5 on incident table, but it is not working. I don't want to use scripting, but why is it not working. Kindly help.

Regards

Suman P.

Nikhil Bajaj9 · a month ago

Hi @ServiceNow Use6 ,

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Nikhil Bajaj

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Nikhil Bajaj

Ct111 · a month ago

Hello @ServiceNow Use6 ,

Your requirement of making description field only 5 looks fishy to me , as it violates OOB behaviour of task table.

Rather i would suggest you to create new field like incident_description with default string length of 40 and then go to the backend at the dictionary side and then adjust the length, it would then allow you to enter only 4 or 5 characters based on your setting. Attached screenshots for your reference

I hope this helps, in this way you wont alter the OOB behaviour of task table , as well achieve your requirement.