Hi Community,
I’m working on an OOB Knowledge Management setup in ServiceNow and noticed an issue with Knowledge Category creation access.
Here’s what I’m seeing:
We’re using the out-of-box ACLs and UI Action “New” for the kb_category table.
ACL scripts use the default logic:
answer = new KBCategory().canWrite(current.parent_id);
UI Action condition is also OOB:
(RP.isRelatedList() && (new KBCategory()).canCreate(RP.getRefRecord())) ||
(!RP.isRelatedList() && (new KBCategory()).canCreate(null))
Observed behavior:
Users with the admin role can create new Knowledge Categories without issues.
Users with the knowledge_manager, knowledge_admin, or even the Knowledge Base Owner role can see the “New” button, but when they click it, the form is read-only, and they can’t create or save.
We want to stay 100% OOB (no ACL or script customization).
