why SNOW API returns less number of published articles than what is shown in the SNOW UI table list

[MallikharjunaV]

why SNOW API GET Method returns less number of published articles than what is shown in the SNOW UI table list view

Steps to trouble shoot and fix??

[Marcos Kassak]

Hi @MallikharjunaV,

You can start troubleshooting the integration account user. Does it have all the rights/roles to view the KBs that your admin account also has? Is your API call using any filters that were not applied in the instance to compare?

If you found my answer helpful or correct ✔️ in any way, please don't forget to mark it to help future readers! 👍

--

Kind regards,

Marcos Kassak

ServiceNow MVP 2024, 2025 ⭐
Solution Architect  🎯

[Ankur Bawiskar]

@MallikharjunaV 

did you try testing with admin role?

the API user you are using has limited access

If my response helped please mark it correct and close the thread so that it benefits future readers.