Why sys_id field is not visble in list level and form level as per normal process

[s_yashwanth sai]

Why sys_id field is not visble in list level and form level  as per normal process

[Community Alums]

HI @s.yashwanth sai ,

shouldn't that be something should work like that!!

You don't get SysId there on the slushbucket!!

[Gaurav Rotke1 · Accepted solution]

Hi s.yashwanth sai,

You can manually add it in the list as well as on the form.

For example, you want to show sys_id on the problem table, then you can follow following steps;

Navigat to System UI> Views> Default> Problem> New> in Type provide sys_id and in element provide the number where you want sys_id coloumn.

similarly you can achieve this for form.

If this is helpful please mark helpful and correct.

Thank you

Gaurav Rotke

[Ethan Davies]

Hey @s.yashwanth sai ,

This is expected behaviour. The sys_id is not visible on the Form or the List by default in ServiceNow. In short, there is so reason for an end user such as an agent to be exposed to a sys_id on a list or a form as this information is not useful to them, the sys_id is simply the UID of the record in the database.

If you do require the sys_id to be visible in the list or on the form however there is some configuration you can do to make that happen. It is all detailed in the support article linked below.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0690876

Thanks,

Ethan

Please mark the answer correct or helpful if it helped solved your issue.