Why UI Action is not working in Service Operation Workspace

[Alon Grod]

Hi,

I have this UI Action and its working fine in the backend when I go to incident.list. However, whenever I go to Service Operation Workspace and I click on the button nothing happened.
What could be the reason that its working in the backend but the same script does not work in SOW?

 

[Dibyaratnam]

GlideModal is not supported in workspace client script.

[Prince Arora]

@Alon Grod 

Brother you need to do something like this:

https://www.servicenow.com/community/next-experience-articles/how-to-use-ui-actions-in-workspaces/ta... 

The syntax is something different for GlideModal in agent workspace, please take a look at above link, you need to use g_modal.showFrame()

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.