Why users cant change labels of visual task board

[Alon Grod]

Why itil users cant change labels of visual task board even though they are the owners??

After trying to change Defect label Im getting this error:

 

[Anand Kumar P]

Hi @Alon Grod ,

By default, you will need to have the role 'global_tags_creator' or 'tag_admin' to create or rename labels on the VTB. If you want to revert to the old behavior that allowed everyone to do this, follow these steps: Add the system property 'glide.vtb.check_global_tags_creator_role.' Set its value to 'false.'
Also check for 

Cause

Following OOB ACL's were de-actiavted on the affected instance, due to this ITIL users were unable to edit the labels on VTB.

• vtb_board_label/read => https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=0630b8c77322230081e06502edf6a745
• vtb_board_label/write => https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=ac60f8c77322230081e06502edf6a7a7
• vtb_board_label/delete => https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=a1c68ef07323230081e06502edf6a795

Resolution

Activate the OOB vtb_board_label/read & vtb_board_label/write ACL's so that ITIL user can edit the labels on VTB.

Please mark it as solution proposed and helpful if its serves your purpose .
Thanks,

Anand

[Jaspal Singh · Accepted solution]

Hi Alon, 

Doc states that they need a minimum of tags_admin and global_tags_creator role.