Why Work order Task is getting auto assigned to "Assigned to" if Assigned Group is assigned?

[Virendra K]

Hi All,

I am using Vanocur version. Issue is, when Change is moving to Scheduled state, Work Order Task "Assigned To" is getting assigned if "Assigned Group" is already assigned otherwise not. 

Requirement is to stop the auto assignment to "Assigned To" field in Work Order Task tab.

My findings is, it seems its OOB functionality to get auto assigned if Change moves to Scheduled state? because I dig some of the BR (refer snap) ,SI (StateFlow ) and Table (sf_state_flow) if so then could you please help me to understand what is the intention behind it ?

@Ankur Bawiskar 

@Dr Atul G- LNG 

Please guide me.

Regards,

Virendra

[Ankur Bawiskar]

@Virendra K 

If it's an OOB BR then it must be part of the process from ServiceNow.

Did you check which BR it is and if it's OOB or custom one?

[Dr Atul G- LNG · Accepted solution]

Hi @Virendra K 

As per my knowledge, there is business logic which ServiceNow build for this. I am not sure what can be the reason, but if you want to stop this, you need to update OOTB BR / property if any.

But before you make change, I recommend connect with SN Account team and ask them to connect with product team to see the intention behind this. 

[Virendra K]

Thank you @Dr Atul G- LNG  and @Ankur Bawiskar  for the input.