Widget to get a record producer on Service Portal

[sharank1]

Hi Team,

How can I get a record producer on Service Portal? Like can anyone explain how to accomplish this?

Thanks,
Sharan

[dvp]

OOB you will directly get all the record producer based on which category.

Here is the example of create incident record producer.

Can you tell us more about what are you trying to achieve?

[RudhraKAM]

can you please specify the widget you are using here ? and can some one help me with this 

https://community.servicenow.com/community?id=community_question&sys_id=b81e521edbc65bc04e1df4621f9619fb

[Community Alums]

Hi I have one quick question in this how to change the view details in this item. I want instead of view details ->Inciden if the item is RP. If item is sc_cat_item instead of view details ->Request For this enhancement we change the widget Could you how to make the widget please suggest me

[ChrisBurks]

Hi Sharan,

dvp has a point about providing more information but on a basic level one way to do this is filter on the classname of the catalog item with a GlideRecord.

Example:

Widget: Server Script

var eq = 'sys_class_name=sc_cat_item_producer^active=true';

var sc_item_producer = new GlideRecord('sc_cat_item');

sc_item_producer.addQuery(eq);

while(sc_item_producer.next()){

        // write your script to capture field values here

}