Widget to get a record producer on Service Portal

[sharank1]

Hi Team,

How can I get a record producer on Service Portal? Like can anyone explain how to accomplish this?

Thanks,
Sharan

[ChrisBurks]

Sharan,

If you want to have the record producer open on the same page as the link there are a few ways to do it. The most   basic way is to do a combination of what nathanfirth describes by dragging both the "icon link" widget and the sc_cat_item widget onto your desired page. Fill out the necessary fields on the "icon link" widget instance so that :

1. title is what you want as the displayed text of the link
2. the type field is catalog item
3. the catalog item field points to your desired record producer (Note: this field will show when the type field is changed to catalog item)
4. the page field points to the same page as the current page that your icon link and sc_cat_item widget are on

[Allen Andreas]

Thank you for this information (specifically item 4 that you listed).

I was having trouble getting the actual button or link to 'work'....so it was revealed that you needed to have the sc_cat_item widget there as well (or on the page you're pointing to) and point it to that page within the link or button widget.

For me, I wanted it to load on another page, so I made a blank page with the sc_cat_item on it and for several of my buttons/links on the index page I just point them all to that same one.

Another tip for those considering this is then on the page you made that contains the sc_cat_item, if you want the user to get redirected back to the index after successful order, then type index in the Successful Order Page box and also check the "Auto Redirect on Successful Order" button.

[sharank1]

Hi nathanfirthChrisB   ,

I have it working by the given way. Now, te solution provided gives me the functionality of loading the record producer on the same page. But the design of SC catalog item is OOB right, I want to have the custom design of the record producer.(like this)

My plan behind this is cloning the Catalog item widget and change the necessary design phase. Correct me if I am wrong and provide your valuable suggestion or any help in coding is appreciated.

Thanks,
S

[ChrisBurks]

Sharan,

Yes, if you want to customize the UI of the catalog item you will need to clone the sc_cat_item widget and at the very least change the html markup and CSS to fit your needs.

FYI: remember to mark the post answered. I believe nathanfirth had given the correct answer and I just expanded on that.

[sharank1]

ChrisB

What guidelines can you give to change the html or css in SC Catalog Item widget in order to achieve the design I have in the picture?

Thanks,

S