With agent chat, how can I inform the end user when all agents reject their chat?

mpsteve137 · 5 hours ago

I am testing with an end-user and one live agent. Currently, when the user tries to open a message, and the live agent rejects their chat, the end-user just continues to see "Routing you to a live agent." What do I need to configure so that they instead see "No agents available" after all available agents reject their chat?

GlideFather · 5 hours ago

Hi @MaxMixali,

can you please stop sharing non-existing rubbish?

The system property doesn't exist:

It's cool that you discovered chatGPT but you should validate the outcomes from it.

Please stop with this #AI_slop

EDIT:

The path Virtual Agent > Settings nor Virtual Agent > Settings > Virtual Agent Setup does exist:

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Dr Atul G- LNG · 4 hours ago

@warren_chan can you help here.

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