With Itil role still not able to access knowledge base

[mania]

Hi All,

I have 2(eg.ABC & XYZ) people ABC with snc_internal role & XYZ with itil role and this 2 people belongs to Management group & management group has itil role.

So now, when I am trying to check sites by Impersonating 2 of them ABC dont have access to edit knowledge but XYZ has access to edit knowledge. 

Can anyone help me why ABC dont have access to edit as he even belongs to Management group and management group has itil role so ABC should also have edit access to knowledge can anyone help me here with roles.

Eg: ABC (have access)

Eg:XYZ (dont have access)

Thanks in Advance!

[Dr Atul G- LNG]

 Hi @mania 

For knowledge these roles

[Anki3]

Yes I understood, but how come eg.XYZ has access to edit even he dont have knowledge_admin role.

[mania]

@Dr Atul G- LNG @AndersBGS @swathisarang98 

Yes I understood, but how come eg.XYZ has access to edit even he dont have knowledge_admin role.

Thanks!

Mania

[swathisarang98]

@mania compare the roles of both user  and check whether XYZ has any other role except itil which might inherit Knowledge role 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang