With ITSM widely adopted, what other ServiceNow modules offer strong career growth opportunities?

[siddheshagn]

Since ITSM is now a common area of expertise, what would be the next best module to learn in ServiceNow?
Would it be beneficial to start directly with Agentic AI and Generative AI?
Appreciate your thoughts and recommendations.

[GlideFather · Accepted solution]

Another thing is that AI is usually subject to subscription/licensing and many of my clients were not willing to pay for it, of course it can change in near future, but even chat and case summary was something that the company were ignoring.

What I wanted to say is that the features are amazing and sooner or later will be omnipresent but for now, some companies select where they spend their expenses.

While the ITSM and some other modules will be there always, the AI just sometimes. At least as of today and for some companies I cooperated with...

[AbdurRahmanSnow · Accepted solution]

Hi @siddheshagn .

As per my knowledge in current market, GRC and ITOM have got greater demand, along with HAM/SAM.

Apart from this, every module is on-demand, suiting your business needs.

Thanks.

[AbdurRahmanSnow]

Good information Sir. 👏👍

[Dr Atul G- LNG · Accepted solution]

@siddheshagn Anything wrong in my answer?

[Prasanna_Patil]

I think you can start ITOM or CSM  or GRC as your next major module. Start building your knowledge in AI by focusing on real ServiceNow use cases (Virtual Agent, Now Assist), and grow into Agentic AI as the platform matures.

In my POV AI is powerful only when combined with domain modules like ITOM or IRM

[SD_Chandan]

Hi @siddheshagn ,

You need to understand the module first—only then can you effectively apply GenAI or Agentic AI within it.
Knowing the workflows, data models, and use cases of a module is essential before layering AI capabilities. This ensures AI adds real value and aligns with business goals.

[AbdurRahmanSnow · Accepted solution]

Hi @siddheshagn .

As per my knowledge in current market, GRC and ITOM have got greater demand, along with HAM/SAM.

Apart from this, every module is on-demand, suiting your business needs.

Thanks.