With MFA enabled, login after session out it redirects to platform

Kimie
Kilo Contributor

‎02-28-2022 05:12 PM

Hi , 

Client requirement :
Due to MFA, login after session time out it redirects to platform.
Client would like to redirect last login page. (Portal)

 

1. How we can archive this?

We found this article and followed Option1 and Option2.
https://community.servicenow.com/community?id=community_article&sys_id=515355e6dbadc01013b5fb2439961931
With Option1 it redirect to https://<Instance name>/nav_to.do?uri=%2Fblank

Both option didn't work well. 

 

2. Where this MFA page is defined ?

find_real_file.png
This pop up comes after login.
Where this page is defined ?
We go to UI pages and filter *multi but we could not find it.

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Sukraj Raikhraj
Kilo Sage

‎02-28-2022 05:35 PM

I remember there is a redirect option after logging out in the SAML. 

https://docs.servicenow.com/bundle/paris-platform-administration/page/integrate/authentication/task/t_LogOnWithMultifactorAuth.html  

That pop up probably depends on the MFA provider.