Work notes mandatory when assignment group changes

[keerthilatha]

Hi Team,

When a request is re-assigned to a different assignment group I need work_notes to be mandatory.

If I am re-assigning to a different user within the same group work_notes should not to be mandatory.

For that I have written client script onsubmit as follows, but it is not working as expected, please suggest is the syntax is correct or not.

Also please guide how to add logic "When I am re-assigning to a different user within the same group work_notes should not to be mandatory".

function onSubmit() {

    //Type appropriate comment here, and begin script below

var x = g_form.getValue('assignment_group');

//.changed from Checking for Modified or Changed Fields in Script - ServiceNow Guru

  if($$('.changed').length > 0 && x == ''){

  g_form.setMandatory('work_notes', true);

  g_form.addErrorMessage(getMessage("Work notes are mandatory when the 'Assignment group' field changes"));

  } else {

  return false;

  }

}

[Aakash Shah4]

Hi,

Write an onchange() client script on that table with field assignment group

[keerthilatha]

hi aakash,

can you please check metric code   link once

[Mihir Mohanta]

It should be an on change client script for "Assignment group" field.

Script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue == '') {

return;

}

if(newValue!=""){

g_form.setMandatory('work_notes', true);

}

[keerthilatha]

But how to add logic "When I am re-assigning to a different user within the same group work_notes should not to be mandatory".