Work Notes Visible in Employee Center

vidhya_mouli · ‎01-09-2024

I am not sure why, but work notes is now visible to users in the Employee Center Portal. How to I remove its visibility?

JaeggerLegane · ‎01-09-2024

Hello Vidhya,

This is because the user is a itil user.
When an itil user logs request, that person will be able to also see the work notes in the portal due to his back-end access.

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Community Alums · ‎01-09-2024

Hi @vidhya_mouli ,

You may have added have added the "Comments and Work Notes" field instead of "Comments" and "Work notes" fields separately. Since this is a separate field in the sys_dictionary for the task table, it will not evaluate the ACLs you have on "Work_notes".

Resolution :

To resolve the issue, you have to remove the "Comments and Worknotes" field from the corresponding view and add "Comments" and "Worknotes" separately along with the activity filtered.

"Comments and Work Notes" is a separate field and the users will need to have a separate ACL to hide this from users without any roles.

They need to have ACLs defined limit read/write access to the users with different roles. Please find the sys_dictionary definition of the fields below.

Comments and Work notes

Additional Comments

Work Notes