Hi @sanjeevkumar ,
To create a request in the ECC queue, you can follow these steps:
Define the payload: Determine the data and format you need to send to the endpoint. This could be in the form of a JSON, XML, or any other format required by the endpoint.
Create an Outbound REST Message: In ServiceNow, set up an Outbound REST Message that defines the details of the endpoint you want to communicate with. This includes the URL, HTTP method (e.g., POST), headers, authentication, and the payload format.
Create a Script: Write a script to trigger the creation of a request in the ECC queue using the ECCQueue API. Here's an example:
var restMessage = new sn_ws.RESTMessageV2();
restMessage.setEndpoint('<outbound_rest_message_sys_id>');
restMessage.setHttpMethod('POST');
restMessage.setRequestHeader('Content-Type', 'application/json');
restMessage.setRequestBody('<payload>');
var response = restMessage.execute();
var responseBody = response.getBody();
var eccQueueGR = new GlideRecord('ecc_queue');
eccQueueGR.initialize();
eccQueueGR.topic = 'your_topic_name';
eccQueueGR.name = 'your_request_name';
eccQueueGR.agent = 'mid_server_name';
eccQueueGR.source = 'your_source_name';
eccQueueGR.payload = responseBody;
eccQueueGR.insert();
replace <outbound_rest_message_sys_id> with the sys_id of the Outbound REST Message, and <payload> with the actual payload you want to send.
Make sure you have the correct values for 'your_topic_name', 'your_request_name', 'mid_server_name', and 'your_source_name'.
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Thank you!
Ratnakar
