Workday RaaS socket timeout on flow designer

[Eli Guttman]

We are working on integration with WD to pull employees information, using the Report as a Service (RaaS)

In flow designer, we are using REST step to pull JSON file with all the information.

the REST call is configured to save the response as attachment (then using import set to load the data to relevant tables)

From time to time, we are getting execution socket timeout error. when it happen, we can see that the flow runtime is about ~3 minutes (~175,000ML). the file size is ~36,700 KB

After checking with Workday team, the timeout is not coming from WD - it seems like we are getting the timeout from ServiceNow side.

We do have the property glide.http.outbound.max_timeout.enabled set to false, and on the Rest step, we have not defined timeout parament 

We can see that when the process work, the runtime is below 170,000 ML, and when it fails it above 175,000

Any idea how to resolve this?

Thanks!

[Zach3]

Similarly curious if you've had any luck resolving this issue!

[Amrita Kanungo2]

The solution is to ask Workday to send a payload which is giving the response within 5 mins of time max. Workday can modify their report to reduce the response time and it would fix the issue!