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Workflow and Email Notification

harikarao
Kilo Explorer

‎05-25-2015 03:10 PM

Hello, I'm trying to trigger a workflow when certain condition is met and then I want to notify the users about the change through an email. I want to use the existing template I've created but the mail doesn't gets delivered.

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5 REPLIES 5

Community Alums
Not applicable

‎05-25-2015 03:16 PM

Have you tried registering an event to fire upon the met conditions? I believe that is how you would do this via workflow.


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harikarao
Kilo Explorer
In response to Community Alums

‎05-25-2015 03:39 PM

Can you please tell me how to do that. I have no idea about that. thanks in advance.


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ProbirDas
Tera Expert
In response to harikarao

‎05-25-2015 08:13 PM

- Create an event under event registry


- Use the event when creating your notification


- Trigger the event using the workflow activity


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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎05-25-2015 10:35 PM

Hi Harika,



Please go through the below link for more info on how to register an event.


http://wiki.servicenow.com/index.php?title=Event_Registry#gsc.tab=0


http://wiki.servicenow.com/index.php?title=Event_Registry#gsc.tab=0


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