Workflow approval user is not working for Users with itil role but working fine for admins

[Yamja]

Hi,

I have a custom table I'm creating a workflow that is multi stage. 1st stage the approval should go to department manager whichever department(reference field which is from department table) they select.

then the manager approves it, it will go to approver group.

The workflow is working if I submited as a admin, but If I am a user the workflow skipping the manager level and directly going to the approver group stage.

Below is the script for approver_user trigger for manager level;

answer [];

answer.push(current.u_department.dept_manager);

Can some one please let me know how can I achieve.

Thanks.

[Shekhar Navhak1]

Have you checked department is showing for Non-Admin user?

[Shruti]

Hi,

Try to put logs and execute the same workflow for same department to reproduce the issue. First try with admin then itil user

gs.info(current.u_department);

gs.info(current.u_department.dept_manager);

[Danish Bhairag2]

Hi @Yamja ,

It seems ur ITIL users don't have access to department table.

Kindly provide read access to department table by creating an ACL.

Mark my answer helpful & accepted if it helps you resolve your query.

Thanks,

Danish

[Uday Soni05]

Hi @Yamja,

Also Check if that user's department reference field has Manager populated.

If it is empty it will skip the Approval.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Uday