Workflow auto closing secondary tasks
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03-17-2025 12:19 PM
Hi All,
I'm really hoping you can help with this as I'm confused as to the issue here.
I have a workflow where 1 task is opened immediately and then once that task is complete, 2 more tasks open at the same time. Once both of those tasks are complete, the request item should close.
For some reason at the moment, the 1 task is opening fine, however, although once that task is closed the subsequent 2 tasks open, they also immediately close. I've no idea why this is happening! I have wait for completion on for all tasks.
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03-17-2025 09:20 PM
I just test replacting your workflow in my instance and it worked perfectly. Not sure what is causing the issue in your end.
Can you double check all the catalog tasks "Wait for completion" checked in and assigning to correct groups. If issue still persists I would recommend you remove the current activities after first catalog task and create them again.
Keep me posted.
Murthy
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03-17-2025 09:40 PM
it should work fine.
Is the join working fine?
when the workflow runs what's the error or where it's stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-17-2025 10:18 PM
Hello @Cat
workflows seems good (will try to create and test the same). In the meantime, can you find out any other server side logic like a business rule isn’t updating the other two tasks.
Hope that helps!

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03-17-2025 10:30 PM
As others suggested, can you check, if there existing business rules, which may be causing this?
Also can you add a timer of 5 seconds after the the 1st task is created, just to check if that helps the workflow.
I would also suggest using flow designer, if you are building something new, since all new capabilities will be built upon flow designer.
Please mark this response as correct or helpful if it assisted you with your question.