Workflow Defaults: If no approvers, 'Stay there' BUT dont approve, possible?

andy_dufresne · ‎08-08-2017

Hello Gurus,

The default behavior is when the approver's list is empty, the workflow continues as 'approved'. Is it possible for the workflow to wait so that a user can manually add approvers?

if so, how can I do that?

Thanks in advance!

ps: Happy to provide if more details are required.

Ankur Bawiskar · ‎08-08-2017

Hi Andy,

Out of box this won't happen. If the approver's list is empty it will be auto-approved.

To handle this you can add some wait condition just before the approval activity and check if approver's list is empty and if empty then wait until there is atleast one approver added to that list.

This wait for condition will end when approver is added and now approval will be sent to that user.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

andy_dufresne · ‎08-08-2017

Ankur,

I will take your answer, I believe I need to educate the Business Users more on it.

Thanks for taking time on it!