Workflow editor - set inactive

John53 · ‎01-25-2022

hello all,

I am very new to supporting my companies plate form on Quebec.

before the upgrade I build out a few workflows and are published well and running smoothly.

I was tasked to create a new one on Quebec and I hit the "Set inactive" button in the menu.

now i cant find where my build went.

I need help to know if there is a place to recover the build and or what happens to them when that inactive is set.

any help is greatly appreciated!

John

shloke04 · ‎01-25-2022

Hi,

When you click on the button "Set Inactive" what ServiceNow does is makes a copy of your Workflow and creates a version of it as checked out by under your Name.

So in order to republish it, Navigate to the module "Workflow Version" as shown below:

Search for your Workflow with Name contains your Workflow Name. For example shown below:

Open the One which has Published = False and checked out under your name. Once you open the record you can click on Show Workflow as shown below:

You will now get your Workflow version and you can publish it again.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

John53 · ‎01-27-2022

this was the magic!

Thank you so much!

John

Al-jhon · ‎10-16-2023

Hello @shloke04 , what to do with the other versions created because I set it to Inactive and it create a new versions.
Is it safe to delete it?