Workflow Else IF not triggering

[Blu3]

Hi, I have a workflow that has an Else If which is supposed to run if the following conditions are met.

If Organization Name = Gainwell OR Organization Name = Deloitte AND Variable is set to No.

The Variable is a yes/no question but whether or not I chose IS NOT Yes or IS No it doesn't seem to matter. It is marking it as True when a ticket is submitted with the Org being Deloitte and the variable field marked No. 

I have added the action earlier in the flow Get Variables and used the data pill for the correct variable it just isn't triggering. Any idea's as to why?

[folusho]

@Blu3 

Your question is quite confusing. Shouldn't it mark it as True if you submit a ticket with:

Org as "Deloitte" and variable field is "No"?

Your Else If condition says it should return True if either of the following are met:

1. Org is "Gainwell" 

2. Org is "Deloitte" AND Variable is "No"

What is your expectation?

[Blu3]

That is correct. I want it to return True if either the following conditions are met:

1. Org is "Gainwell"

2. Org is "Deloitte" AND the Variable is "No".

If the variable is yes and Deloitte I want it to be false but no matter which is entered on ticket I am getting a false answer. It is saying it is unable to get variable value for some reason. I inherited this workflow from the previous admin and it also pulls variables from another Catalog item which has a seperate workflow which work fine.

[folusho]

@Blu3 

Can you put a log to see what is being returned in the variable?

[Blu3]

There is nothing pulling into the Variable. That is the error "Missing catalog Item variable." Even though I have added the variable into the workflow. There is a data pill for the variable which is what I used to create the condition.