Workflow for a Record producer based on Demand Table

[Magali Legaspi]

Hi all!

I'm having some trouble here. I need to create a workflow for a record producer that works with the Demand table. 

This workflow needs to trigger an approval and notification when the demand is moved to the 'Approve' state, and then have an specific assignment group. I'm making this:

and this for the conditions:

I don't know what to do next.

I've never done this before so any help will be very much appreciated.

[Mike_R]

I would highly suggest learning and using flow designer instead.

You can create a simple flow such as 

There's so many flow designer videos on YouTube to teach you

https://www.youtube.com/results?search_query=servicenow+flow+designer

And the flow designer essentials training on Now Learning is great too

https://nowlearning.servicenow.com/lxp?id=learning_path_prev&path_id=193b8e6c87acf450ed3b74c9cebb355...

[Magali Legaspi]

Hello!

Thanks for the information. Yes, Flow designer is an option too. But where I'm getting lost is which exact condition should I put besides the "State changes to approval" so I don't mess the whole Demand table up, since this Workflow should only be used when this particular Record Producer "Create a New Demand" gets to the Approval state.

[Mike_R]

Is the record producer setting any unique attributes/fields that we can use to distinguish it from the other demands? E.g. is it setting a field to a particular value that we can later use in our query?

[Magali Legaspi]

Yes, on the Demand script there's this:

current.assignment_group="9fcaab501bf6bc184f11c9d1604bcb84"; and I also have the name of the assignment group.

So far I created this Flow, do you think it'll be ok and it'll run like this?