Hello Experts,
I am new to service now and learning it by doing some exercises on personal instance.
Currently I am working on a service catalog exercise wherein requirement is :
- I need to create catalog item ( which is done) where user can request for application access.
- User can raise this request for another user as well , so I have user field on the catalog form referencing to user table , whatever I select their should be set in requested_for field of request and requested item.
- once it is done , request should go for an approval to his/her manager
Catalog item is created, and I have defined a workflow ( on sc_req_item) , but the problem is that it is not getting triggered correctly.
- When I raise request , requested_for is set to correct value as I want. but manager is not getting set to correct value
- I see in workflow context that there is one more workflow getting triggered in sc_request table , I thought that workflow is not letting my workflow to run so I made that inactive.
- After I setup that workflow inactive, my workflow did not run at all. even requested for was not getting set as expected.
Can someone please help me with this situation ?
I am ready to take skype call if someone can please please help me on this ?
Regards!
