Workflow issue with Order Guide

[venkateshdhanap]

Hi All,

I have created Order guide with 3 catalog items and i have mentioned workflows in all 3 catalog items itself.If i try submit each catalog item separately   out of Order guide, all 3 working fine.

Issue is happening when submit from order guide

When i submit any 2 items from the order guide both Ritms working fine.But when i submit all 3 items at a time workflow is not triggered for 1 or 2 items for some times.

Some times it is triggering workflow and sometimes it is not triggering workflows.If submit 10 request 2 to 3 requests does not triggering workflow for its Ritm.

I am very confused because issue is not happening consistently.

Also i confused how to investigate this issue(Where should i check if order guide not triggers workflow)

Please kindly anyone can help me out to solve the issue

This the error showing if open workflow of the Ritm

Thanks

Venkatesh

[awessel]

Can you check the Request to see if there's a workflow running against it? I'm wondering if having 3 items crosses some price/cost barrier that triggers a Request-level approval. I believe there's an OOB Request approval workflow that's based on price and it keeps the RITM workflows from triggering until after that approval has been granted. Hope that helps.

[venkateshdhanap]

Hi Adam,

All requests having same workflow like this bigin-end

[Mohammed Lais1]

Hi Venkatesh, I am also facing the same issue, for some items inside order guide workflows are not getting attached. Have you found the exact reason/solution for this issue?

[venkateshdhanap]

Hi Mohammad,
Actually I have created multiple Ritms from one the Item's workflow via script.
I that script I am attaching workflow by using "var context = w.startFlow('sys id of workflow', 'Ritm sys_id','insert',vars); "

System is not triggering workflow for some items when multiple workflows triggered at same time.So I have added 5 sec timer before creating next Ritms.Hence issue is not happening.Please try to use 5 sconds timer beofore running big scripts or triggering workflows for multiple items.This may resolve your issue.

Thanks

Venkatesh