Workflow Notification Activity vs Notification

[MStritt]

On a regular Notification, I get a 'Users/Groups in fields' pick list where I can select a field off the RMR.

On the Notification Activity on the Workflow, I don't see/get it. Is this something I can add? I'm not able to navigate to a specific field (value) on the RMR where I want the email to be sent to. 

[SanjivMeher]

Ok...Then I would suggest using an event. 

The document clearly says you have to pass the sysid of the user. So in your case, you have an email address in string.

So best to use is an event. Create an event registry. In the workflow, use the Create Event activity and call that event and pass the field as first parameter.

Then using notification, send the notification

[SanjivMeher]

Yes...Even with a Timer

[Mark Roethof]

Hi there,

Personally I wouldn't use the Notification acitivity on Workflows. Also same for Flows. Instead just using the regular Notifications, and trigger one through an event.

Using Notifications, the Notification acitivty on Workflows, on Flows, etc.. makes it really hard to maintain your instance, maintain your notifications, having notifications with similar look & feel, etc..

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[MStritt]

Hi Mark,

Even if I have a timer? Meaning, this notification won't send until 14 days after a condition is met.

[Mark Roethof]

An event would do then, or depending on your need maybe a scheduled event.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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