Workflow Scratchpad > Email Notification not working

[Brendan Hallida]

Hi all,

So I have some scratchpad variables that I am trying to pass over to my email notifications.

I can use the variables from the variable pool successfully, so I know that is working fine, however, the scratchpad variables do not display.

I have logs in my run script in the workflow, and the scratchpad is working as intended from the workflow perspective, I am just not sure why it's not passing over to the notification.

Run Script:

var fullname = 'Brendan Test';
workflow.scratchpad.new_users_name = fullname;

Email Notification:

${workflow.scratchpad.new_users_name}

Anyone have any ideas why it is not working?

Cheers, Brendan

[Mike Patel · Accepted solution]

You can’t call scratchpad in notification. You need to store value somewhere in RITM. Create varibles or field on ritm table than call that field in notification.

[Brendan Hallida]

Ah damn, that sucks!

I had to create some hidden variables, but it will work out well in the end as the data I have in these will come in handy being available in the variable editor as well.

Thanks mate!

[Shamir Mawji]

Hi, I am not sure if things have changed, but I have managed to get this working on our London instance.

Run Script: 

var vpn = current.variables.vpn_record; 
var managed = vpn.managed_by.getDisplayValue();
workflow.scratchpad.managedby = managed;

Email Notification:

If you have any questions or concerns please contact <b>${workflow.scratchpad.managedby}</b>.<br/>

[_Samay]

Thanks , found this working for me.