Working as expected in desktop level and facing issue in portal level

[sontam lavanya]

Hi All,

I am new to ServiceNow, can you please help me on this issue.

My scenario is if the location field value is selected empty or if selected any value below functionality is running in my script

Based on location field value selected few values are adding and removing in another filed 
if location filed is empty also few values are adding and removing
But here I am facing one issue 
in desktop level I am able to see correct format but portal level I am able to see all adding and removing options also if location is empty

Note: please find the below attachment

Advance Thanks.

[abhi159]

if its working fine in desktop and not working in portal then may be check the ui type field in client script.

make ui type field to all if its desktop.

Please mark this response as correct or helpful if it assisted you with your question.

[sontam lavanya]

 Here Ui type field is set as 'All' not desktop

[sontam lavanya]

Here UI type field is "All" not desktop

[Moin Kazi]

Hi @sontam lavanya ,

Could you please verify that the UI type field in your client script is set to "All"? If it's set to "Desktop," the client script won't work on the Portal.

See the image below:

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Moin Kazi

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