Workpace Knowledge article, how to add secondary fields
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‎05-14-2025 05:16 AM
Hi,
I was asked to add certain fields under short description in Knowledge Articles (highlighted in attached picture), but I can't find where to add these. Does somebody know?
-J
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‎05-14-2025 05:34 AM
this is for native?
how are you navigating to this?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-14-2025 06:48 AM
@Ankur Bawiskar
This is from CSM/FSM Configurable Workspace. You can navigate to this view by opening an article from Workspace list.
Regards,
-J
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‎05-14-2025 07:03 AM
for that you will have to check UI builder components.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-14-2025 10:36 PM
@Ankur Bawiskar
Any tips? I made a variant and found data resource 'get_article_details_1' which I believe is the correct one, containing secondaryFields but I'm unable to add more fields there.