Workpace Knowledge article, how to add secondary fields

j0unss
Tera Expert

Hi,

I was asked to add certain fields under short description in Knowledge Articles (highlighted in attached picture), but I can't find where to add these. Does somebody know?

j0unss_0-1747224892861.png



-J

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@j0unss 

this is for native?

how are you navigating to this?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

j0unss
Tera Expert

@Ankur Bawiskar 

This is from CSM/FSM Configurable Workspace. You can navigate to this view by opening an article from Workspace list.

Regards,
-J

@j0unss 

for that you will have to check UI builder components.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

j0unss
Tera Expert

@Ankur Bawiskar 

Any tips? I made a variant and found data resource 'get_article_details_1' which I believe is the correct one, containing secondaryFields but I'm unable to add more fields there.

j0unss_0-1747287209162.png