Workspace customization

rah dev · ‎06-10-2024

there is a custom workspace where incident table is applied, need to add following layout: where following sections should show:

As we can see that three sections are showing there, we need to add these three, tried view option in:
UX Applications [sys_ux_page_registry] -> view [sys_ux_page_property]

and chrome toolbar is:

output is:

but need to implement like first image.
Thanks in Advance.

Dr Atul G- LNG · ‎06-10-2024

Hi @rah dev

As per my understanding

Go to Incident - create New in Native View

change the view to Service Operation WS

Right click on context menu -- configure -- Related List

You need to change the scope and make it editable

Bring the related list to right slush bucket

Save

Go to WS and check.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · ‎06-10-2024

There is differece in 1st and last image, 1st image is when record created and last image is for new incident.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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rah dev · ‎06-10-2024

Hi @Dr Atul G- LNG, need to implement the solution like first image.

Dr Atul G- LNG · ‎06-10-2024

Hi @rah dev

Once you save the record it will work, give a try and share feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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rah dev · ‎06-10-2024

@Dr Atul G- LNG, tried but still there is only one section:

need to add two sections with detail section,
Thanks in Advance.